{"id":31755,"date":"2026-04-28T16:13:25","date_gmt":"2026-04-28T16:13:25","guid":{"rendered":"https:\/\/eco-wash.ro\/?page_id=31755"},"modified":"2026-04-28T16:21:49","modified_gmt":"2026-04-28T16:21:49","slug":"politica-de-plati-livrare-si-retur","status":"publish","type":"page","link":"https:\/\/eco-wash.ro\/en\/politica-de-plati-livrare-si-retur\/","title":{"rendered":"POLITICA DE PL\u0102\u021aI, LIVRARE \u0218I RETUR"},"content":{"rendered":"
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POLITICA DE PL\u0102\u021aI, LIVRARE \u0218I RETUR<\/strong><\/h4>

1. PREAMBUL<\/span><\/strong><\/p>

Prezenta Politic\u0103 reglementeaz\u0103 modalit\u0103\u021bile de plat\u0103, procedura de livrare a produselor digitale (abonamente) \u0219i condi\u021biile de returnare sau anulare a serviciilor achizi\u021bionate prin intermediul aplica\u021biei mobile EcoWash, operat\u0103 de <\/span>ECO CAR WASH GLOBAL S.R.L.<\/span>. Acest document completeaz\u0103 Termenii \u0219i Condi\u021biile Generale \u0219i este obligatoriu pentru to\u021bi utilizatorii care efectueaz\u0103 tranzac\u021bii \u00een platform\u0103.<\/span><\/p>

2. MODALIT\u0102\u021aI DE PLAT\u0102 \u0218I SECURITATE<\/span><\/strong><\/p>

2.1. Procesatorul de Pl\u0103\u021bi: Toate pl\u0103\u021bile electronice sunt procesate prin poarta de plat\u0103 securizat\u0103 <\/span>NETOPIA Payments<\/span>. <\/span><\/p>

2.2. Metode de Plat\u0103 Acceptate:<\/span> Sunt acceptate cardurile bancare emise sub siglele <\/span>VISA<\/span> and <\/span>MASTERCARD<\/span>.<\/span><\/p>

2.3.<\/span> Securitatea Datelor Bancare: EcoWash nu colecteaz\u0103, nu acceseaz\u0103 \u0219i nu stocheaz\u0103 datele cardului bancar (num\u0103r, dat\u0103 expirare, cod CVV). Aceste informa\u021bii sunt introduse direct \u00een interfa\u021ba securizat\u0103 a procesatorului, conform standardelor PCI-DSS. <\/span><\/p>

2.4.<\/span> Autorizarea Pl\u0103\u021bilor Recurente: Prin activarea Abonamentului Lunar Nelimitat, Utilizatorul \u00ee\u0219i exprim\u0103 acordul prealabil \u0219i expres pentru debitarea automat\u0103 a cardului la fiecare interval de 30 de zile, p\u00e2n\u0103 la momentul anul\u0103rii op\u021biunii de c\u0103tre acesta.<\/span><\/p>

3. POLITICA DE LIVRARE A SERVICIILOR<\/span><\/strong><\/p>

3.1<\/span>. Natura Produsului: Produsele comercializate sunt \u201eservicii digitale\u201d sub form\u0103 de abonamente care ofer\u0103 dreptul de utilizare a serviciilor fizice de sp\u0103l\u0103torie auto. <\/span><\/p>

3.2. Procedura de Livrare:<\/span> Livrarea dreptului de utilizare se realizeaz\u0103 <\/span>instantaneu<\/span> prin activarea abonamentului \u00een contul utilizatorului imediat ce tranzac\u021bia este confirmat\u0103 de Netopia Payments. Nu exist\u0103 livrare de bunuri fizice la adresa utilizatorului. <\/span><\/p>

3.3. Executarea Serviciului Fizic:<\/span> Serviciile de sp\u0103lare auto propriu-zise sunt prestate exclusiv \u00een loca\u021biile fizice <\/span>ECO CAR WASH<\/span> din Cluj-Napoca (ex: Iulius Mall), la solicitarea clientului, \u00een baza abonamentului activ vizibil \u00een aplica\u021bie.<\/span><\/p>

3.4. Dovada Livr\u0103rii:<\/span> Confirmarea tranzac\u021biei primit\u0103 prin e-mail \u0219i statusul \u201eActiv\u201d al abonamentului \u00een aplica\u021bie constituie dovada livr\u0103rii complete a produsului digital achizi\u021bionat.<\/span>Prestarea serviciului este condi\u021bionat\u0103 de validarea manual\u0103 a num\u0103rului de \u00eenmatriculare de c\u0103tre \u0218eful de Tur\u0103 \u0219i de predarea cheilor autovehiculului de c\u0103tre Client c\u0103tre acesta.<\/span>\u00a0<\/p>

4. DREPTUL DE RETRAGERE \u0218I RAMBURSARE (REFUND)<\/span><\/strong><\/p>

4.1. Cadrul Legal:<\/span> Conform <\/span>OUG nr. 34\/2014, Art. 16, lit. a)<\/span>, dreptul de retragere \u00een termen de 14 zile nu se aplic\u0103 contractelor de prest\u0103ri de servicii dup\u0103 prestarea complet\u0103 a serviciilor, dac\u0103 executarea a \u00eenceput cu acordul prealabil expres al consumatorului. <\/span><\/p>

4.2.<\/span> Renun\u021barea<\/span> la <\/span>Dreptul<\/span> and <\/span>Retragere<\/span>: Prin <\/span>achizi\u021bionarea<\/span> and<\/span> activarea<\/span> imediat\u0103<\/span> a <\/span>abonamentului<\/span> \u00een<\/span> aplica\u021bie<\/span>, <\/span>Utilizatorul<\/span> \u00ee\u0219i<\/span> d\u0103<\/span> acordul<\/span> for<\/span> \u00eenceperea<\/span> imediat\u0103<\/span> a <\/span>execut\u0103rii<\/span>serviciului<\/span> and<\/span> confirm\u0103<\/span> c\u0103<\/span> a <\/span>luat<\/span> cuno\u0219tin\u021b\u0103<\/span> and <\/span>faptul<\/span> c\u0103<\/span> \u00ee\u0219i<\/span> pierde<\/span> dreptul<\/span> la <\/span>retragere<\/span>. <\/span><\/p>

4.3.<\/span> Politica<\/span> and <\/span>Nerambursare<\/span>: <\/span>Sumele<\/span> achitate<\/span> for<\/span> abonamentele<\/span> activate (fie cel de 4 <\/span>sp\u0103l\u0103ri<\/span>, fie cel <\/span>nelimitat<\/span>) <\/span>nu sunt <\/span>rambursabile<\/span>, integral <\/span>sau<\/span> par\u021bial<\/span>, <\/span>indiferent<\/span> dac\u0103<\/span> serviciul<\/span> a <\/span>fost<\/span>utilizat<\/span> fizic<\/span> \u00een<\/span> loca\u021bie<\/span> sau<\/span> nu.<\/span><\/p>

5. ANULAREA ABONAMENTELOR RECURENTE<\/span><\/strong><\/p>

5.1<\/span>. Procedura de Anulare: Utilizatorul poate opri plata recurent\u0103 automat\u0103 oric\u00e2nd, direct din sec\u021biunea \u201eProfil\/Abonament\u201d a aplica\u021biei. <\/span><\/p>

5.2.<\/span> Efectele Anul\u0103rii: \u00cen cazul anul\u0103rii, abonamentul r\u0103m\u00e2ne activ \u0219i utilizabil \u00een loca\u021biile EcoWash p\u00e2n\u0103 la expirarea perioadei deja achitate (finalul celor 30 de zile). Dup\u0103 aceast\u0103 dat\u0103, nu vor mai fi efectuate debit\u0103ri, iar accesul va fi suspendat.<\/span><\/p>

6. SOLU\u021aIONAREA LITIGIILOR \u0218I RECLAMA\u021aII<\/span><\/strong><\/p>

6.1. Reclama\u021bii:<\/span> Orice neconcordan\u021b\u0103 privind plata sau activarea serviciului trebuie raportat\u0103 la <\/span>razvan@eco-wash.ro<\/span><\/a> \u00een termen de maxim 48 de ore.<\/span><\/p>

6.2. Organisme de Control:<\/span> \u00cen cazul \u00een care un litigiu nu poate fi solu\u021bionat amiabil, consumatorii se pot adresa:<\/span><\/p>

\u2022 <\/span>ANPC (Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor):<\/span> https:\/\/anpc.ro\/ce-este-sal\/<\/span><\/a>.<\/span><\/div>
\u2022 <\/span>Platforma SOL (Solu\u021bionarea Online a Litigiilor):<\/span> https:\/\/ec.europa.eu\/consumers\/odr\/<\/span><\/a>.<\/span><\/div>

\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

POLITICA DE PL\u0102\u021aI, LIVRARE \u0218I RETUR 1. PREAMBUL Prezenta Politic\u0103 reglementeaz\u0103 modalit\u0103\u021bile de plat\u0103, procedura de livrare a produselor digitale (abonamente) \u0219i condi\u021biile de returnare sau anulare a serviciilor achizi\u021bionate…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31755","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages\/31755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/comments?post=31755"}],"version-history":[{"count":4,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages\/31755\/revisions"}],"predecessor-version":[{"id":31761,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages\/31755\/revisions\/31761"}],"wp:attachment":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/media?parent=31755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}