{"id":31749,"date":"2026-04-28T16:10:05","date_gmt":"2026-04-28T16:10:05","guid":{"rendered":"https:\/\/eco-wash.ro\/?page_id=31749"},"modified":"2026-04-28T16:13:03","modified_gmt":"2026-04-28T16:13:03","slug":"politica-de-retur-si-anulare","status":"publish","type":"page","link":"https:\/\/eco-wash.ro\/en\/politica-de-retur-si-anulare\/","title":{"rendered":"POLITICA DE RETUR \u0218I ANULARE"},"content":{"rendered":"
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POLITICA DE RETUR \u0218I ANULARE<\/h4>

ARTICOLUL 1. CADRUL LEGAL \u0218I DOMENIUL DE APLICARE<\/span><\/strong><\/p>

1.1.<\/span> Prezenta<\/span> politic\u0103<\/span> stabile\u0219te<\/span> condi\u021biile<\/span> \u00een<\/span> care <\/span>Utilizatorii<\/span> pot <\/span>solicita<\/span> returnarea<\/span> sumelor<\/span>achitate<\/span> sau<\/span> anularea<\/span> abonamentelor<\/span> achizi\u021bionate<\/span> prin<\/span> aplica\u021bia<\/span> EcoWash<\/span>, <\/span>operat\u0103<\/span> and <\/span>ECO CAR WASH GLOBAL S.R.L<\/span>. <\/span><\/p>

1.2.<\/span> Documentul<\/span> este<\/span> redactat<\/span> \u00een<\/span> conformitate<\/span> cu <\/span>Ordonan\u021ba<\/span> and <\/span>Urgen\u021b\u0103<\/span> nr. 34\/2014<\/span> privind<\/span>drepturile<\/span> consumatorilor<\/span> \u00een<\/span> cadrul<\/span> contractelor<\/span> \u00eencheiate<\/span> cu <\/span>profesioni\u0219tii<\/span>, precum <\/span>and<\/span> cu <\/span>legisla\u021bia<\/span> na\u021bional\u0103<\/span> privind<\/span> protection<\/span> consumatorului<\/span> \u00een<\/span> vigoare<\/span> la data de 23.03.2026.<\/span><\/p>

ARTICOLUL 2. NATURA SERVICIILOR \u0218I EXECUTAREA IMEDIAT\u0102<\/span><\/strong><\/p>

2.1.<\/span> Abonamentele<\/span> comercializate<\/span> (<\/span>Abonament<\/span> 4 <\/span>Sp\u0103l\u0103ri<\/span> and<\/span> Abonament<\/span> Lunar <\/span>Nelimitat<\/span>) <\/span>reprezint\u0103<\/span> servicii<\/span> digitale<\/span> care <\/span>ofer\u0103<\/span> drept<\/span> and <\/span>acces<\/span> imediat<\/span> la <\/span>infrastructura<\/span> fizic\u0103<\/span> and <\/span>sp\u0103lare<\/span>auto <\/span>ECO CAR WASH<\/span> din Cluj-Napoca.<\/span><\/p>

2.2.<\/span> Activarea<\/span> Serviciului<\/span>:<\/span> Prin <\/span>finalizarea<\/span> procesului<\/span> and <\/span>plat\u0103<\/span>, <\/span>Utilizatorul<\/span> solicit\u0103<\/span> \u00een<\/span> mod <\/span>expres<\/span> activarea<\/span> imediat\u0103<\/span> a<\/span> abonamentului<\/span> \u00een<\/span> contul<\/span> s\u0103u<\/span> digital. Din <\/span>acest<\/span> moment, se <\/span>consider\u0103<\/span>c\u0103<\/span> furnizarea<\/span> serviciului<\/span> a <\/span>\u00eenceput<\/span>.<\/span>\u00a0<\/p>

ARTICOLUL 3. EXCLUDEREA DREPTULUI DE RETRAGERE (RAMBURSARE)<\/span><\/strong><\/p>

3.1.<\/span> Conform <\/span>Art. 16 lit. a) din OUG nr. 34\/2014<\/span>, <\/span>dreptul<\/span> and <\/span>retragere<\/span> (<\/span>posibilitatea<\/span> de a <\/span>primi<\/span>banii<\/span> \u00eenapoi<\/span> \u00een<\/span> 14 <\/span>zile<\/span>) <\/span>este<\/span> exclus<\/span> \u00een<\/span> cazul<\/span> contractelor<\/span> and <\/span>prest\u0103ri<\/span> and <\/span>servicii<\/span>, <\/span>dup\u0103<\/span> prestarea<\/span>complet\u0103<\/span> a <\/span>serviciilor<\/span>, <\/span>dac\u0103<\/span> executarea<\/span> a <\/span>\u00eenceput<\/span> cu <\/span>acordul<\/span> prealabil<\/span> expres<\/span> al <\/span>consumatorului<\/span> and<\/span>dup\u0103<\/span> ce<\/span> acesta<\/span> a <\/span>confirmat<\/span> c\u0103<\/span> a <\/span>luat<\/span> cuno\u0219tin\u021b\u0103<\/span> and <\/span>faptul<\/span> c\u0103<\/span> \u00ee\u0219i<\/span> va<\/span> pierde<\/span> dreptul<\/span> la <\/span>retragere<\/span>.<\/span><\/p>

3.2.<\/span> Av\u00e2nd<\/span> \u00een<\/span> vedere<\/span> c\u0103<\/span> abonamentele<\/span> EcoWash<\/span> sunt activate <\/span>and<\/span> devin<\/span> utilizabile<\/span> instantaneu<\/span>dup\u0103<\/span> plat\u0103<\/span>, <\/span>sumele<\/span> achitate<\/span> for<\/span> acestea<\/span> nu sunt <\/span>rambursabile<\/span>, integral <\/span>sau<\/span> par\u021bial<\/span>. <\/span><\/p>

3.3.<\/span> Abonament<\/span> 4 <\/span>Sp\u0103l\u0103ri<\/span>:<\/span> Neutilizarea<\/span> unit\u0103\u021bilor<\/span> and <\/span>sp\u0103lare<\/span> \u00een<\/span> termenul<\/span> de 60 de <\/span>zile<\/span>calendaristice<\/span> nu <\/span>confer\u0103<\/span> dreptul<\/span> la <\/span>rambursare<\/span>, <\/span>sumele<\/span> fiind<\/span> re\u021binute<\/span> de Operator <\/span>for<\/span> punerea<\/span>la <\/span>dispozi\u021bie<\/span> a<\/span> infrastructurii<\/span> and<\/span> a <\/span>beneficiului<\/span> and <\/span>prioritate<\/span>.<\/span><\/p>

\u00a0<\/p>

ARTICOLUL 4. POLITICA DE ANULARE A RECURREN\u021aEI<\/span><\/strong><\/p>

4.1.<\/span> Pentru<\/span> Abonamentul<\/span> Lunar <\/span>Nelimitat<\/span>, <\/span>Utilizatorul<\/span> are <\/span>dreptul<\/span> and <\/span>a<\/span> anula<\/span> plata<\/span> recurent\u0103<\/span>automat\u0103<\/span> \u00een<\/span> orice<\/span> moment, <\/span>f\u0103r\u0103<\/span> a fi <\/span>necesar\u0103<\/span> o <\/span>justificare<\/span>. <\/span><\/p>

4.2.<\/span> Procedura<\/span> and <\/span>Anulare<\/span>:<\/span> Anularea<\/span> se <\/span>efectueaz\u0103<\/span> exclusiv<\/span> plastic, <\/span>sec\u021biunea<\/span> dedicat\u0103<\/span> a <\/span>Aplica\u021biei<\/span>(„<\/span>Contul<\/span> Meu” -> „<\/span>Abonament<\/span>” -> „<\/span>Dezactivare<\/span> Re\u00eennoire<\/span>„).<\/span><\/p>

4.3.<\/span> Efectele<\/span> Anul\u0103rii<\/span>:<\/span>\u00a0<\/strong><\/p>

\u2022 <\/span>Anularea<\/span> opre\u0219te<\/span> exclusiv<\/span> debit\u0103rile<\/span> viitoare<\/span> de pe <\/span>cardul<\/span> Utilizatorului<\/span>.<\/span><\/div>
\u2022 <\/span>Serviciul<\/span> and <\/span>sp\u0103lare<\/span> auto <\/span>r\u0103m\u00e2ne<\/span> activ<\/span> and<\/span> poate<\/span> fi <\/span>utilizat<\/span> \u00een<\/span> loca\u021biile<\/span> EcoWash<\/span> p\u00e2n\u0103<\/span> la <\/span>expirarea<\/span> perioadei<\/span> de 30 de <\/span>zile<\/span> deja<\/span> achitate<\/span>.<\/span><\/div>
\u2022 <\/span>Operatorul<\/span> nu <\/span>ofer\u0103<\/span> ramburs\u0103ri<\/span> par\u021biale<\/span> for<\/span> zilele<\/span> r\u0103mase<\/span> neutilizate<\/span> din luna <\/span>\u00een<\/span> curs <\/span>\u00een<\/span>momentul<\/span> anul\u0103rii<\/span>.<\/span><\/div>

ARTICOLUL 5. SITUA\u021aII EXCEP\u021aIONALE (DEFEC\u021aIUNI SAU FOR\u021a\u0102 MAJOR\u0102)<\/span><\/p>

5.1.<\/span> \u00cen<\/span> cazul<\/span> \u00een<\/span> care <\/span>serviciile<\/span> fizice<\/span> and <\/span>sp\u0103l\u0103torie<\/span> plastic, <\/span>loca\u021biile<\/span> EcoWash<\/span> sunt <\/span>indisponibile<\/span> for<\/span>o <\/span>perioad\u0103<\/span> mai<\/span> mare de 48 de ore din motive <\/span>tehnice<\/span> imputabile<\/span> Operatorului<\/span>, <\/span>acesta<\/span> poate<\/span>decide, la propria <\/span>discre\u021bie<\/span>, <\/span>prelungirea<\/span> valabilit\u0103\u021bii<\/span> abonamentelor<\/span> active cu o <\/span>perioad\u0103<\/span> egal\u0103<\/span> cu <\/span>durata<\/span> \u00eentreruperii<\/span>. <\/span><\/p>

5.2.<\/span> Suspendarea<\/span> temporar\u0103<\/span> a <\/span>serviciului<\/span> for<\/span> mentenan\u021b\u0103<\/span> planificat\u0103<\/span> sau<\/span> plastic, <\/span>cauze<\/span> and <\/span>for\u021b\u0103<\/span>major\u0103<\/span> (<\/span>\u00eentreruperea<\/span> utilit\u0103\u021bilor<\/span> publice<\/span>, <\/span>condi\u021bii<\/span> meteo<\/span> extreme) nu <\/span>confer\u0103<\/span> Utilizatorului<\/span> dreptul<\/span>la <\/span>rambursare<\/span>.<\/span><\/p>

ARTICOLUL 6. PROCEDURA DE RECLAMA\u021aIE<\/span><\/strong><\/p>

6.1.<\/span> Orice <\/span>solicitare<\/span> privind<\/span> o <\/span>eroare<\/span> and <\/span>facturare<\/span> sau<\/span> o <\/span>problem\u0103<\/span> tehnic\u0103<\/span> ce<\/span> a <\/span>\u00eempiedicat<\/span> livrarea<\/span>digital\u0103<\/span> a<\/span> abonamentului<\/span> trebuie<\/span> transmis\u0103<\/span> la <\/span>adresa<\/span> de e-mail a <\/span>Operatorului<\/span> \u00een<\/span> maxim 48 de ore de la <\/span>tranzac\u021bie<\/span>.<\/span><\/p>

6.2.<\/span> Dac\u0103<\/span> se <\/span>dovede\u0219te<\/span> o <\/span>eroare<\/span> tehnic\u0103<\/span> a <\/span>sistemului<\/span> and <\/span>plat\u0103<\/span> sau<\/span> a<\/span> aplica\u021biei<\/span>, <\/span>Operatorul<\/span> va<\/span>remedia<\/span> eroarea<\/span> sau<\/span>, <\/span>\u00een<\/span> cazuri<\/span> excep\u021bionale<\/span>, <\/span>va<\/span> proceda<\/span> la <\/span>stornarea<\/span> tranzac\u021biei<\/span> prin<\/span> procesatorul<\/span>Netopia Payments<\/span>.<\/span><\/p>

ARTICOLUL 7. LINK-URI UTILE PENTRU CONSUMATORI<\/span><\/strong><\/p>

\u00cen<\/span> conformitate<\/span> cu <\/span>cerin\u021bele<\/span> ANPC, <\/span>Utilizatorii<\/span> pot <\/span>accesa<\/span> urm\u0103toarele<\/span> platforme<\/span> for<\/span>solu\u021bionarea<\/span> alternativ\u0103<\/span> a <\/span>litigiilor<\/span>:<\/span><\/p>

\u2022 <\/span>ANPC – SAL:<\/span> https:\/\/anpc.ro\/ce-este-sal\/<\/span><\/a><\/div>
\u2022 <\/span>SOL (<\/span>Comisia<\/span> European\u0103<\/span>):<\/span> https:\/\/ec.europa.eu\/consumers\/odr\/<\/span><\/a><\/div>

\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

POLITICA DE RETUR \u0218I ANULARE ARTICOLUL 1. CADRUL LEGAL \u0218I DOMENIUL DE APLICARE 1.1. Prezenta politic\u0103 stabile\u0219te condi\u021biile \u00een care Utilizatorii pot solicita returnarea sumelorachitate sau anularea abonamentelor achizi\u021bionate prin…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31749","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages\/31749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/comments?post=31749"}],"version-history":[{"count":4,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages\/31749\/revisions"}],"predecessor-version":[{"id":31753,"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/pages\/31749\/revisions\/31753"}],"wp:attachment":[{"href":"https:\/\/eco-wash.ro\/en\/wp-json\/wp\/v2\/media?parent=31749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}